SHIPPING INFO

At Topetek.com, we value every single customer and every parcel delivery carefully. We have upgraded our shipping methods, we are delighted to announce that customers now enjoy FREE STANDARD SHIPPING on orders over $50 USD(Shipping Cost Excluded); this is both faster and safer than the previous Flat Rate Shipping method. The fully updated list of shipping services and charges are in the table below.

  • Processing time: After receiving your order, we require some time for product check to ensure its quality. The exact processing time sometimes varies with the items. Usually it takes 2-4 business days, but most of our packages get shipped in 1-2 business days.
  • Delivery time: Including the processing time for shipping (quality checks, packing, paperwork, etc.), days are working days.
  • All packages have specific tracking information. Delivery during Christmas may be delayed.
  • Shipping Cost and Order Amount are calculated in US Dollar.
Shipping Rate Table
COUNTRYSTANDARDEXPEDITED
CostDelivery TimeCostDelivery Time
Australia FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Austria FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Belgium FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Brazil FREE for orders $50+ otherwise $5.9910-35 $14.99 for orders $149+ otherwise $24.998-20
Cambodia FREE for orders $50+ otherwise $3.998-30 $11.99 for orders $149+ otherwise $19.996-15
Canada FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Czech Republic FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Denmark FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Finland FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
France FREE for orders $50+ otherwise $4.998-30 $10.99 for orders $149+ otherwise $18.996-15
Germany FREE for orders $50+ otherwise $4.998-30 $10.99 for orders $149+ otherwise $18.996-15
Greece FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Hungary FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
India FREE for orders $50+ otherwise $3.998-30 $11.99 for orders $149+ otherwise $19.996-15
Indonesia FREE for orders $50+ otherwise $3.898-30 $9.99 for orders $149+ otherwise $16.996-15
Ireland FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Israel FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Italy FREE for orders $50+ otherwise $4.998-30 $10.99 for orders $149+ otherwise $18.996-15
Japan FREE for orders $50+ otherwise $3.697-28 $8.99 for orders $149+ otherwise $15.495-14
Luxembourg FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Malaysia FREE for orders $50+ otherwise $3.697-28 $8.99 for orders $149+ otherwise $15.495-14
Mexico FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Netherlands FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
New Zealand FREE for orders $50+ otherwise $4.998-30 $12.99 for orders $149+ otherwise $20.996-15
Norway FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Philippines FREE for orders $50+ otherwise $3.898-30 $9.99 for orders $149+ otherwise $16.996-15
Poland FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Portugal FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Russia FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Saudi Arabia FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Singapore FREE for orders $50+ otherwise $3.697-28 $8.99 for orders $149+ otherwise $15.495-14
South Korea FREE for orders $50+ otherwise $3.697-28 $8.99 for orders $149+ otherwise $15.495-14
Spain FREE for orders $50+ otherwise $4.998-30 $10.99 for orders $149+ otherwise $18.996-15
Sweden FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Switzerland FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Thailand FREE for orders $50+ otherwise $3.898-30 $9.99 for orders $149+ otherwise $16.996-15
Turkey FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
Ukraine FREE for orders $50+ otherwise $4.498-30 $10.49 for orders $149+ otherwise $17.996-15
United Arab
Emirates
FREE for orders $50+ otherwise $4.998-30 $11.99 for orders $149+ otherwise $19.996-15
United Kingdom FREE for orders $50+ otherwise $4.998-30 $10.99 for orders $149+ otherwise $18.996-15
United States FREE for orders $50+ otherwise $3.998-30 $10.99 for orders $149+ otherwise $18.996-15
Vietnam FREE for orders $50+ otherwise $3.998-30 $11.99 for orders $149+ otherwise $19.996-15
Other Countries FREE for orders $50+ otherwise $6.9912-45 $19.99 for orders $149+ otherwise $29.9910-25

*Note:
You can choose your preferred shipping method during the checkout process.

  • You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into “My Account”. Or you can track your order on our Order Tracking page.
  • Shipping time may be affected by variable customs clearance time or public holidays. If you have not received your package based on the above estimates, please kindly submit a CONTACT FORM at the bottom for help.
  • Tracking info may take 1-3 days before being online at the courier’s website. Please be patient to wait a few days and try again later.

REFUND IF NOT RECEIVED

If you haven’t received the parcel within promised days below, that means your parcel might lost in transit, you can ask for a full refund.

  • Standard Shipping: Full refund if you do not receive your purchase within 60 days.
  • Expedited Shipping: Full refund if you do not receive your purchase within 30 days.

ABOUT TAX

All shipments from China are Delivery Duty Unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

RETURN & EXCHANGE

30 DAY UNCONDITIONAL RETURN & EXCHANGE

Thanks for purchasing at Topetek.com. If you’re NOT satisfied with the product you received, following is the rules of return & exchange.

  • UNCONDITIONAL is committed to exchange or refund any product that would not suit your expectations if returned within 30 days of its actual receipt (this allows for any delays on our side in the sending of your order ). For VIP Club Members, this extends to 60 Days.
  • For returns, the shipping and return costs are at your expense ( if you have qualified for free shipping , and you then decide to return the item/s the initial cost of delivery will be applied and taken from the refund – unless the item is faulty or is being exchanged for another size or item) . Please make sure that any returns are sent with the order number and your name clearly included as a note.
  • To be eligible for a return, your item must be in new condition, unused, and in the same condition that you received it with the original packaging.
  • In order to return an item, please contact our customer service via email or the Contact Us link, stating your order reference number. We will try our best to assist you as soon as possible. To facilitate your request, do email your inquiry with the picture(s) of your item(s) & its condition and your order details for our record purposes.
  • Returns Address: Changkeng 1 Xiang 4 Hao, Bulong Road, Bantian Street, Longgang District, Shenzhen, Guangdong, 518000

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days(depending on your issuing bank) .

CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once our warehouse has processed your order, we will be unable to make any changes. Please note that any orders that have already been packed or shipped cannot be cancelled.

For further information, please feel free to contact support@topetek.com or submit a Contact Us form

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