FAQ

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  • ORDERING
  • PAYMENT & PROMOS
  • SHIPPING
  • RETURNS & EXCHANGES
  • OTHER

We would like to hear from you! If you have any questions, please feel free to contact us by email support@topetek.com or submit a Contact Us form.

Safeguarding your personal information is our first priority. Topetek guarantees 100% secure ordering for all customers.

To protect you and your personal information, Topetek uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.

Further more, Topetek never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or PayPal’s cloud system. Topetek promises to always use the best and the most advanced technologies to ensure the security of your personal information.

If you have any other questions about the safety and security of your personal information, please email us at support@topetek.com

If you no longer want to subscribe to Topetek newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters.

Please note that once you unsubscribe, it may take some time for the change to take effect.

If you change your mind later and want to subscribe to our newsletters again, please enter your email address at the bottom right of the homepage to subscribe

Step 1: Send a return request to support@topetek.com. Please remember to include the following details in the request, for faster processing:

  1. Order Number
  2. Name(s) of the Item(s) you want to return.
  3. Reason for wanting to return the items(Size/Quality/Other Reasons…)
  4. Photos of the items to be returned, for reference

*For returns because of issues with the fit/size of the item(s), kindly send us photos with the measurement visible from the item and the one on our product tag.

*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specfic issues with the item(s).

Step 2: Our Customer Service Representatives will give a response to your request within 24 hours.

Depending on the cause of the return, they will provide you with Better Options or with a RAN (return authorization number).

Step 3: Upon receiving the RAN email, ship the package back to our Warehouse (address in the RAN email).

Step 4: After shipping the package, request the “Tracking Number” of the shipment from your Local Post Office. Remember to inform our Customer Service Representative, through email, that you’ve shipped the package and provide them with the “Tracking Number”.

Step 5: Once our Warehouse receives the package, we will process a refund for the items within 2 business days

All returns must be made within 30 days after the product delivery date. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

We don’t expect this to happen, but if it does happen, please contact us right away at support@topetek.com and we will get back to you as soon as possible

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers).

Topetek has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

The delivery time varies from country to country. For more details regarding delivery time, please click here 

We offer both Standard and Expedited delivery in most of the countries. Click here to find out the shipping costs to your country.

Shipping costs are calculated automatically at the checkout page when both the destination and shipping methods are selected

Click here to find out more about the countries we ship to, international delivery times and costs.

  1. Standard and Expedited delivery services are available for most of the countries that we ship to. Once you’ve selected your shipping country, you’ll be able to see the available shipping methods.
  2. You’ll receive a shipping confirmation email from the warehouse with a tracking link for your package once it is shipped, so that you can follow its journey.

Occasionally, our popular products are in such high demand that we end up with backorders. If any item in your order is on backorder, we will send you a notification email, and we will ship the backordered items to you as soon as they are back to stock.

  1. If you are a Topetek member, you may track your order by logging into your account and clicking on Orders.
  2. Click on Order Tracking on the footer of the page. Input your order number and your email to track your order.
  3. Once the package is shipped, you will get a shipping confirmation email, in which you can click tracking number to track your package. If you did not receive any shipment emails, please check your spam filter.
  1. If you are a Topetek member, you may view the status of your order by logging into your account and clicking on Orders.
  2. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up to date order status. If you cannot receive any email from us, please check your spam filter.
  3. Please allow 24 to 48 hours for your order status to change

If you are signed in to an account when you shop, you can add things to a wish list, save shipping addresses and payment details for easy checkout, as well as access tracking information. Being a member of our community can also get more exclusive sales and coupons.

You can click here to register. You can register using either your email address or social media accounts

If your order hasn’t been settled and your order status is “Pending Payment”, you can cancel your order by visiting your order detail page.

If your order has been settled and your order status is “On Hold” or “Processing”, please contact our customer service at support@topetek.com for order cancellation. We would love to help you.

If your order has been shipped and order status is “Completed”, your order can’t be cancelled. If you need any help about return, please contact our customer service after your order has been delivered

Yes, you can change your shipping details before the order is shipped by contacting our customer service at support@topetek.com. But once the order is shipped, no modification can be made about your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.

After entering the valid promo code at the Cart page, your order will be discounted.

Besides of our default discounted prices and seasonal promotions, Topetek also offers additional discounts. You may join our newsletter to get 10% off promo code for your first order. You may also get some coupons through reviewing and sharing products you love to Facebook, Twitter, Instagram and Pinterest. Be sure to follow all of our official social media and join our newsletter for surprise promo codes, sales, giveaways and contests.

Your card or PayPal will be charged within 24 hours since the order is submitted, and you will receive an email confirming that your order has been placed successfully

We accept all major credit and debit cards for payment including: Visa, MasterCard, American Express, Discover, JCB, Diners, PayPal.

Occasionally, our popular products are in such high demand that we end up with backorders. If any item in your order is on backorder, we will send you a notification email, and we will ship the backordered items to you as soon as they are back to stock.

  1. If you are a Topetek member, you may track your order by logging into your account and clicking on Orders.
  2. Click on Order Tracking on the footer of the page. Input your order number and your email to track your order.
  3. Once the package is shipped, you will get a shipping confirmation email, in which you can click tracking number to track your package. If you did not receive any shipment emails, please check your spam filter.
  1. If you are a Topetek member, you may view the status of your order by logging into your account and clicking on Orders.
  2. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up to date order status. If you cannot receive any email from us, please check your spam filter.
  3. Please allow 24 to 48 hours for your order status to change

If you are signed in to an account when you shop, you can add things to a wish list, save shipping addresses and payment details for easy checkout, as well as access tracking information. Being a member of our community can also get more exclusive sales and coupons.

You can click here to register. You can register using either your email address or social media accounts

If your order hasn’t been settled and your order status is “Pending Payment”, you can cancel your order by visiting your order detail page.

If your order has been settled and your order status is “On Hold” or “Processing”, please contact our customer service at support@topetek.com for order cancellation. We would love to help you.

If your order has been shipped and order status is “Completed”, your order can’t be cancelled. If you need any help about return, please contact our customer service after your order has been delivered

Yes, you can change your shipping details before the order is shipped by contacting our customer service at support@topetek.com. But once the order is shipped, no modification can be made about your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.

After entering the valid promo code at the Cart page, your order will be discounted.

Besides of our default discounted prices and seasonal promotions, Topetek also offers additional discounts. You may join our newsletter to get 10% off promo code for your first order. You may also get some coupons through reviewing and sharing products you love to Facebook, Twitter, Instagram and Pinterest. Be sure to follow all of our official social media and join our newsletter for surprise promo codes, sales, giveaways and contests.

Your card or PayPal will be charged within 24 hours since the order is submitted, and you will receive an email confirming that your order has been placed successfully

We accept all major credit and debit cards for payment including: Visa, MasterCard, American Express, Discover, JCB, Diners, PayPal.

We don’t expect this to happen, but if it does happen, please contact us right away at support@topetek.com and we will get back to you as soon as possible

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers).

Topetek has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

The delivery time varies from country to country. For more details regarding delivery time, please click here 

We offer both Standard and Expedited delivery in most of the countries. Click here to find out the shipping costs to your country.

Shipping costs are calculated automatically at the checkout page when both the destination and shipping methods are selected

Click here to find out more about the countries we ship to, international delivery times and costs.

  1. Standard and Expedited delivery services are available for most of the countries that we ship to. Once you’ve selected your shipping country, you’ll be able to see the available shipping methods.
  2. You’ll receive a shipping confirmation email from the warehouse with a tracking link for your package once it is shipped, so that you can follow its journey.

Step 1: Send a return request to support@topetek.com. Please remember to include the following details in the request, for faster processing:

  1. Order Number
  2. Name(s) of the Item(s) you want to return.
  3. Reason for wanting to return the items(Size/Quality/Other Reasons…)
  4. Photos of the items to be returned, for reference

*For returns because of issues with the fit/size of the item(s), kindly send us photos with the measurement visible from the item and the one on our product tag.

*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specfic issues with the item(s).

Step 2: Our Customer Service Representatives will give a response to your request within 24 hours.

Depending on the cause of the return, they will provide you with Better Options or with a RAN (return authorization number).

Step 3: Upon receiving the RAN email, ship the package back to our Warehouse (address in the RAN email).

Step 4: After shipping the package, request the “Tracking Number” of the shipment from your Local Post Office. Remember to inform our Customer Service Representative, through email, that you’ve shipped the package and provide them with the “Tracking Number”.

Step 5: Once our Warehouse receives the package, we will process a refund for the items within 2 business days

All returns must be made within 30 days after the product delivery date. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

We would like to hear from you! If you have any questions, please feel free to contact us by email support@topetek.com or submit a Contact Us form.

Safeguarding your personal information is our first priority. Topetek guarantees 100% secure ordering for all customers.

To protect you and your personal information, Topetek uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.

Further more, Topetek never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or PayPal’s cloud system. Topetek promises to always use the best and the most advanced technologies to ensure the security of your personal information.

If you have any other questions about the safety and security of your personal information, please email us at support@topetek.com

If you no longer want to subscribe to Topetek newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters.

Please note that once you unsubscribe, it may take some time for the change to take effect.

If you change your mind later and want to subscribe to our newsletters again, please enter your email address at the bottom right of the homepage to subscribe

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